Stream Support


What are the "Do's & Don'ts"?

  • DO HAVE FUN
    Smile, relax, and get ready to have some fun!

  • DO GET EVERYONE MOVING
    Husbands, Wives, Parents, Uncles, Aunts, everyone! Especially the kids! Doing fitness classes together makes it more fun.

  • DO TAG ME
    I love to see all of you having fun too! So make sure to record yourselves dancing along and tag me @clubcarloszumba and #clubcarlos so I can see you all.

  • DO RECORD AND SHARE YOUR EXPERIENCE
    Did you have a great time? Tell everyone! Post it, share it, mention it and make sure to tag me @clubcarloszumba.

  • DON'T RECORD STREAM
    If you are an instructor who wants to use any of my choreos I am more than happy to share them with you. I could also provide notes and a better quality video too.


How do I connect and watch the Live Stream or On-Demand content?

Connecting is easy and there is nothing to download or figure out because the stream opens in a browser window. Live Stream links become active 10minutes before class start so I encourage you to go to the site a few minutes early so you can get all set up. If you need help, or are not able to connect please feel free to contact me at carlos@clubcarlos.com or via FB messenger @clubcarlosfitness.

  • CLUB VIP MEMBERS
    All you have to do is log in then click "Join Live Stream" or "Stream Now" to enjoy the stream.

  • NON-MEMBERS
    Once payment is processed you will be redirected to either the Live or On-Demand stream.


How do I get the best experience watching the class?

  • TURN YOUR DEVICE
    If you are on a mobile device watch the stream in Landscape (Horizontal) mode and click the Full Screen Control. You will get a much better and bigger picture.

  • A BIG SCREEN
    I strongly recommend connecting your device to your TV if possible as you'd get better sound and a much bigger picture. I've put a link to my tutorial to help you learn how. If you need help doing this send me a message at least an hour before class start.

  • HIGH SPEED INTERNET
    Since the stream experience depends on your connection the audio/video will adjust it's quality to match your internet speed. So kick everyone off the internet! Ok, seriously I would but not if it will cause a war in your home. Basically, you will need all the bandwidth you can get and the more the better. 4/5g is OK, WiFi is better, Ethernet is best.


How do I connect my device to a TV?

Here's my tutorial on How to Connect a Device to your TV.


Are you be able to hear or see me?

  • LIVE STREAM
    Unfortunately to make your experience better, live streams only stream out so we will not be able to see or hear you.

  • ZOOM
    Only if your camera is on and you are unmuted.


Troubleshooting - Picture is Frozen / Playback Error / Media Offline

If your feed freezes or displays "Something went wrong during native playback" or "Sorry this media is offline" refresh the feed or browser and it should pop right back up. If it does not, close the browser window, wait about 30 seconds and try again.


Troubleshooting - No Sound

  • LIVE STREAM
    Click the "VOLUME ICON" in the player and adjust accordingly. Also make sure the video is not muted and your device volume is up.

  • ZOOM
    Please be sure to connect to "Computer Audio" by clicking the "Microphone Icon" . If you are connected, double check "Select A Speaker" in the Audio Menu by clicking the next to the "Microphone Icon" to ensure you are on the right speaker for output.


Troubleshooting - Low Quality Video or Audio

  • LIVE STREAM
    During the stream the audio/video will adjust its quality automatically to match your internet speed. Basically, the more bandwidth you have the better your experience will be. 4/5g is OK, WiFi is better, Ethernet is best.

  • ZOOM
    Quality issues in Zoom are usually caused by your internet connection. Please try a different network and try again.